US banks are restricting AI agents' access to customer accounts
Morgan Stanley, Bank of America, JPMorgan, Wells Fargo and other major US banks are detecting AI agents connected to customer accounts without the bank's approval, and some of those agents act on their own, without instructions from the customer, Axios reports, citing people familiar with the matter. Banks often can't tell a transaction ordered by the customer from an agent's own decision, so several of them are already restricting agents' access. Most banks allow, or plan to allow, agents only to view accounts, without making transactions.